Terms and Conditions

1.	GENERAL TERMS AND CONDITIONS
1.1.	These general terms and conditions apply to all reservation requests, online orders, and agreements concluded, directly or indirectly, with BLUE.
1.2.	BLUE expressly disclaims the application of other general terms and conditions.
1.3.	Exceptions to these general terms and conditions are possible only if the parties have agreed to them in writing.

2.	RESERVATION
2.1.	Booking a sauna visit and/or treatment in advance is mandatory and necessary. Reservations are always based on availability. To avoid disappointment, early reservations are recommended.
2.2.	BLUE only accepts reservation requests from persons 18 years of age or older. BLUE reserves the right to refuse a reservation request, without giving reasons.
2.3.	For online bookings/reservations, the contract between BLUE and the client is concluded when the client has confirmed the booking and/or the payment has been made through the payment module. For reservations made by telephone, the contract between BLUE and the customer comes into effect when BLUE has sent the reservation confirmation to the client by email.
2.4.	The customer must check the reservation confirmation for accuracy. Any inaccuracies must be reported to the relevant BLUE immediately.
2.5.	When booking a client visit online, the client provides an expected arrival time and departure time. Any treatments are scheduled between the times provided by the client. No exact treatment times are ever provided by BLUE, these times are told to the client upon entry.
2.6.	Should the scheduling of any treatment not be possible within the arrival and departure time specified by the client, the appropriate BLUE will contact the client by phone or email within two business days.
2.7.	The client shall make a (partial) payment to BLUE, within the time period specified in the booking confirmation. BLUE is entitled to consider the contract as not concluded if BLUE does not receive the agreed (partial) payment within the stipulated period. In that case, BLUE has the right to release the reserved services and/or entrance fees to other customers without further notice. In addition, BLUE has the right to charge cancellation fees.
2.8.	Certain promotions, vouchers, e-tickets, and/or gift cards must be specifically reserved via a special online page. This is specifically stated with the promotion or on the voucher, e-ticket, and/or gift card. It is for these actions, vouchers, e-tickets, and/or gift cards not possible to make a regular reservation and then convert the reservation to the action/entrance with a voucher, e-ticket, and/or gift card. BLUE also applies a certain availability per promotion, voucher, e-ticket, or package. Certain days for a specific promotion and/or package may be no longer available while the regular sauna entrance is still bookable.

3.	CHANGES IN THE RESERVATION
3.1.	BLUE is not obliged, after the formation of the contract, to make changes to the contract at the request of the customer.

4.	PRICING
4.1.	The client owes BLUE the agreed amount as stated on the reservation confirmation/purchase confirmation.
4.2.	Prices and additional charges are listed on the website and in BLUE’s online booking module, www.bluewellness.nl, and are all inclusive of VAT.
4.3.	Unforeseen government-imposed price increases may be passed on to the customer. All prices on the website and other expressions such as brochures, posters, and leaflets, are subject to change.
4.4.	Discounts published after a reservation/booking or purchase has been made cannot be retroactively reapplied.

5.	PAYMENT/CANCELLATION
5.1.	If the client is unable to attend, we ask the client to contact the appropriate BLUE location by phone.
5.2.	No charge will be made for the cancellation of a sauna visit only unless this is explicitly stated on a specific promotion or a voucher, e-ticket, and/or gift card states that cancellation is not possible. If the client has booked a treatment or package incl. treatment, BLUE applies the cancellation policy mentioned under heading 5.3.
5.3.	If a booking/reservation is canceled by the client 24 hours or less before the arrival date, 50% of the reserved amount per the reservation confirmation must be paid to BLUE by the client within eight (8) days. If the client does not arrive without canceling and therefore does not use the treatment and/or sauna access, the client must pay 100% of the reserved amount per the reservation confirmation to BLUE within eight (8) days. Reservations made with an e-ticket and/or voucher will expire.
5.4.	If the customer has already paid his/her reservation (in part) online and/or has redeemed a voucher, e-ticket, or gift card, it is only possible to move the reservation. Complete cancellation of the reservation is then not possible. Rescheduling the reservation can be done once up to 1 hour before arrival and only within the validity period of the promotion, voucher, e-ticket, and/or gift card. Please note! Reservations for treatments require a minimum of 24 hours notice before arrival.
5.5.	The customer is not entitled to a (partial) refund of the amount, if the customer, on his own initiative and through the fault of the customer, could not use all services and/or accommodations.

6.	(HOUSE) RULES
6.1.	Customers must abide by the rules established by BLUE. These can be read on the website and in the relevant BLUE location. BLUE has the right to immediately remove (or have removed) its clients from the relevant BLUE location if the rules are violated and/or instructions from the staff are not followed. In that case, the customer is not entitled to a refund of (part of) the paid reservation, or the consumptions and/or treatments already consumed.
6.2.	BLUE has the right, prior to check-in, to ask the customer for valid identification. BLUE has the right to refuse access to the BLUE venue to customers who are unable to identify themselves.
6.3.	BLUE reserves the right to make changes to the set-up and opening hours of the facilities of the relevant BLUE venue. The customer shall allow maintenance to take place at the relevant BLUE location during opening hours if necessary. The customer cannot claim any compensation. The need for maintenance is at the discretion of BLUE management.

7.	VALIDITY
7.1.	The validity of tickets and/or gift cards in circulation is expressly indicated on the ticket and/or gift card in question. If the validity of the ticket and/or gift card in question has expired, the validity cannot be extended. There is a certain availability per action, voucher, e-ticket, and/or gift card per day per location. The availability will be shown in the calendar of the reservation module. There are no exceptions to this and the online availability of the reservation module is leading.
7.2.	A reservation/booking made is valid only on the day specified by the customer. The customer cannot derive any rights from the reservation on other days.
7.3.	If the customer is in possession of a coupon, e-ticket, or other gift card, the customer must present it at check-in unless expressly stated otherwise. If the customer cannot hand over this coupon, e-ticket, or other gift certificate, BLUE is required to charge the full rate.

8.	LIABILITY
8.1.	BLUE accepts no liability for theft (including theft from lockers), loss and/or damage to property or persons, of any kind, during or as a result of a stay at the BLUE venue in question.
8.2.	BLUE accepts no liability for the fact that the stay of the client does not meet the client’s expectations.
8.3.	BLUE accepts no liability for damage or injury to property or persons resulting from a stay on the grounds of the relevant BLUE venue or arising from the use of the facilities provided on the premises.
8.4.	BLUE is not liable for claims for damages resulting from noise pollution caused by third parties.
8.5.	BLUE is not liable for damages resulting from information provided verbally or by telephone by its employees.
8.6.	BLUE shall not be liable for any facilities and/or amenities becoming inoperable and/or out of service.
8.7.	The customer is obliged to pay all additional costs that arise as a result of the improper use of c.q not leaving the facilities properly.

9.	PRIVACY
9.1.	In compliance with the Personal Data Protection Act, BLUE will treat the client’s personal data with strict confidentiality.
9.2.	We collect personal data concerning the health of our clients exclusively for safety reasons and for the possible preparation of appropriate advice or treatment. These data are used exclusively for that purpose and will not be provided to third parties without the express consent of the customer.
9.3.	The e-mail address provided by the customer during the reservation or purchase process will be included in BLUE’s mail file unless specifically opted out by the customer. Should the client not wish to receive these emails, the customer may unsubscribe by clicking on the appropriate link in each email the customer receives from BLUE. Telephone or email unsubscriptions will not be processed.
9.4.	By signing any direct debit authorization on behalf of e.g. a subscription or making a reservation/booking, the customer agrees to the processing of the customer’s personal data as previously described in these general terms and conditions.

10.	COMPLAINTS
10.1.	Despite BLUE’ s care and effort, it is possible that the client may have a complaint. Complaints can be reported directly to the front desk of the respective BLUE location. If a complaint cannot be resolved or it is not resolved to the client’s satisfaction, the customer must send the complaint in writing or by e-mail attn. the management. This course of action is necessary for the complaint to be handled properly.
10.2.	In all cases not provided for in these General Terms and Conditions, the BLUE management shall decide. By using the respective BLUE venue and all its facilities, the client accepts these General Terms and Conditions.
10.3.	All agreements between the client and BLUE shall be governed by the laws of the Netherlands.

11.	SUBSCRIPTION
11.1.	BLUE Subscriptions are personal and are not transferable. Therefore, other customers cannot use the subscription.
11.2.	BLUE retains the right to terminate a subscription without giving reasons, and without refunding the subscription fee.
11.3.	Temporary suspension of a subscription is only possible in cases of long-term illness and/or pregnancy. In this regard, BLUE may ask for a statement from the general practitioner. The client to inform BLUE in writing. When a subscription is temporarily discontinued, the customer has no access to the BLUE location(s) during the suspension of the subscription.
11.4.	The period of discontinuation does not count towards the agreed minimum period for the subscription. This period remains unaffected and is adjusted for the duration of the discontinuation.
11.5.	During vacation periods, holidays, or prolonged vacations of the customer, the cost of the subscription remains undiminished. Only in cases as mentioned in article 11.3. in these General Terms and Conditions is the temporary suspension of the subscription possible.
11.6.	BLUE reserves the right to change prices. Any price increases will be announced by BLUE to the subscriber at least 2 weeks in advance. If price adjustments result from the law, such as those related to VAT, they will be implemented immediately.
11.7.	If the client fails to fulfill his/her payment obligation, we reserve the right to deny access to the BLUE location(s) until the amount due for the subscription has been paid.
11.8.	BLUE uses different subscription forms. Specific terms and conditions apply to each type of subscription: BLUE Monthly Pass: This subscription is taken out for the period of one month. Depending on the chosen rate, this subscription is valid for one location or all BLUE locations. Payment for this subscription is made in advance at the desk of a BLUE location. After payment and conclusion of this subscription, the BLUE Monthly Pass is valid for 31 days. BLUE Annual Pass: This subscription is concluded for the period of at least twelve months. Depending on the chosen rate, the subscription is valid for one location or all BLUE locations. Payment for this subscription is made in advance at once or in advance per month. After payment of the full or first monthly rate, this subscription is valid for twelve months. The BLUE Annual Card cannot be terminated during the minimum subscription period of twelve months. All BLUE Annual Cards become terminable per month after the end of the contract period, taking into account a notice period of one month. After cancellation, the customer can continue to use BLUE facilities until the end date of the subscription.
11.9.	For monthly payments, the payment takes place per monthly payment request which you receive by email. The customer must transfer the cost of the subscription within the set payment period of the payment request.
11.10.	All BLUE Subscription holders must book their visit in advance. This can be done up to 14 days in advance and only online through the website bluewellness.nl/en

	Nieuwegein, August 2020
	Fletcher Hotel Exploitaties B.V.
	Buizerdlaan 2, 3435 SB Nieuwegein
	KVK: 30144691
	BTW: NL806504559B01

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